Privacy Policy

Introduction

Welcome to Change of Name Ads – your trusted name change agency in TamilNadu. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect only the information necessary to provide you with our name change services:

Personal Information

• Full name (old name and new name)
• Date of birth
• Residential address
• Phone number / WhatsApp number
• Email address
• Scan/photocopy of ID proof (Aadhaar/PAN) – only for ad publication

Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To publish your name change advertisement in newspapers
• To communicate with you about your order status
• To send you a soft copy and hard copy of the published ad
• To provide customer support and respond to inquiries
• To improve our website and services
• To send service-related notifications (not marketing emails unless you opt-in)

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• Newspaper Publishers: Your name and address are shared with newspapers to publish your advertisement.
• Legal Requirements: If required by law or to protect our rights, we may disclose information.
• Service Providers: We may share with trusted partners who assist in operating our website or delivering services (e.g., courier services for newspaper delivery).

Data Security

We take reasonable precautions to protect your information:

• All personal data is stored on secure servers
• Access to personal information is limited to authorized personnel only
• We use SSL encryption on our website
• We do not store credit/debit card details (payments are processed through secure gateways)

However, no method of transmission over the Internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Order-related information: Retained for 1 year after service completion for record-keeping and dispute resolution
• ID proof copies: Deleted within 30 days after ad publication
• Website usage data: Retained for analytics purposes for up to 26 months

Your Rights

You have the right to:

• Request access to your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to other websites (such as payment gateways or newspaper portals). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Children's Privacy

We provide name change services for minors (under 18) with parental consent. For such cases, we collect the parent/guardian's information and the child's details as required for the advertisement. We do not knowingly collect information from children without parental consent.

WhatsApp Communication

When you contact us via WhatsApp:

• Your phone number and messages are stored securely
• We use WhatsApp only for service-related communication
• You can request to stop WhatsApp communication at any time

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.